Many websites, web apps, mobile apps, etc. on the market mistakenly believe that their products or services are capable of attracting users, but they tend to stop thinking further. Users or consumers may have questions that need to be answered, especially on e-commerce sites, some of which seem complex. Entrepreneurs should not lose sight of the fact that no user will register on the platform until customer service is available 24/7 via chat or phone.
Compared to other types of online businesses, an e-commerce site requires customer service representatives to help consumers with platform registration, ordering, shipping, and other things.
Therefore, e-commerce sites require a robust chat solution that can be an effective means of communication between you and your users. You may have alternative thoughts about asking your team to develop a chat solution, but do they have experience building the very best chat solution that can compete with the most popular chat solution on the market? Therefore, if you choose to develop your own chat solution, this can be one of the reasons for losing users.
Below are some of our recommendations for ideal chat APIs for ecommerce Companies.
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Troop Heraldwhich is known to be effective local chat also provides the best chat APIs that can be easily integrated. To highlight, Troop Messenger is known for supporting all domains and can be used as an office chat app or a business chat app for daily operations. Thus, the Troop Messenger Chat API and SDK is available for any domain.
Troop Messenger offers types of chat APIs such as general purpose chat and messaging APIs, helpdesk chat widgets, etc. The chat APIs of these tools are used by many businesses, including e-commerce sites that are expanding to B2C , C2C, B2B and soon.
Troop Messenger enhances your messaging experience by allowing you to set up any form of conversation. The best services aren’t just for e-commerce sites; it also includes dating sites, banking and fintech applications, medical stations, in-game chat, sales and support, and other businesses. Plus, you have full control over the user experience and scalability, making it perfect for your business. Troop Messenger works on the principle of providing a secure platform for people to communicate and is also a proven security tool, making it the most secure chat option available. As a result, you and your user can chat securely, and the data is saved for quick retrieval.
To create a supervised chat session with your customers, use the extended Troop Messenger Chat SDK documentation on your business messaging platforms. It is a developer-friendly chat API that allows them to use application APIs to create simple and effective in-app chat solutions.
- One-on-one messaging
- group conversations
- Forking (mass mailing)
- Reply to message and forward
- Real-time location tracking
- Audio and video message
- Delete, recall and change
- Input indicator, etc.
With a 99.999% API SLA, PubNub is a popular in-app chat API provider committed to providing good communication even in the face of traffic spikes and huge concurrency. With extensive moderation capabilities, the PubNub Chat API ensures user retention and engagement.
With the PubNub IM APIs, businesses can protect communications from spam, reduce customer service costs, and ensure quality. Its in-app chat allows for seamless one-on-one, group, and community conversations. What’s more, they provide ready-to-use UI components to make chat programs look professional. Direct chats make it easier to communicate one-on-one, while group chats promote a sense of community.
- Chat on a ChatBot device
- Community chat threads
- Geo/location tracking
- Alerts and notifications
- Private/Group Chat
Enablex is a leading provider of communication APIs such as chat API, voice API, video API and more. Their messaging SDK and chat APIs provide features that enable full communication across devices and platforms. The Enablex Chat API is designed to be configured on the fly, including features such as functionality, device compatibility, UI/UX, and more. To secure every conversation access device, their platform is built from the ground up with AES-based encryption, end-to-end encryption, and other security standards.
In addition, Enablex provides a developer-verified API-based platform that allows you to quickly and easily build production-ready applications for live video, voice, and messaging in your preferred programming language.
- Chat Status
- Conversation chain
- Chat analysis
- multiparty chat
- Bulk Notification
MirrorFly provides one of the most comprehensive in-app chat API and SDK solutions available. In particular, they provide modern online and mobile conversations with updated features. In addition, the entire chat program, including functionality, appearance, theme, and more, can be customized.
In fact, it helps you communicate with users in real time by providing push notifications and keeping them active at all times. There are many possibilities here, from update messages to conversation reminders.
End-to-end encryption, HIPAA compliance, and GDPR compliance ensure a secure communications infrastructure. A high-performance messaging API can connect tens of millions of users and facilitate billions of chats.
- Unlimited chats
- Chat in the app
- Secure file sharing
- Language Translator API
Developers can be more productive using Sendbird’s chat API, voice API, video API, native chat SDK, rich platform, and portable UI components. E-commerce sites can take great advantage of creating an in-app chat where they can chat with their users in real time.
It has a robust chat API that can help you increase customer engagement, increase revenue, and dive deeper into conversations. In addition, it offers in-app chat assistance as well as a simple ticket routing system and an easy-to-use control panel. In addition, it secures data with AES 256 end-to-end encryption, allows @Mentions to be used in conversations, offers translation in all languages of the world, and provides over 1,000,000 concurrent connections per app and 500,000,000 messages per day.
- Chat moderation
- Profanity filters
- Automatic Sketch Generator
- Voice and video APIs
- Smart regulation
Apphitect’s customizable chat API allows you to seamlessly integrate communication channels across iOS, Android, and web apps. Specifically, the Apphitect platform includes video/conferencing, screen sharing, and other virtual communication tools. In addition, it is a fully customizable API built using cutting-edge technologies such as Apache Cassandra, Erlang, and Amazon Web Services.
Like any tool, Apphitect also provides many features besides offline messaging. This unique feature allows you to expand the reach of the application even when it is not connected to the Internet; The auto-sync feature shows each user’s activity in real time, no matter how many devices users use to sign in.
- Social interactions
- Private chats
- Pop-up Reminders
- Geolocation Tracking
- Media Sharing
Cometchat is a well-known chat SDK and messaging API provider based in Colorado that provides in-app chat solutions for small and large businesses. In an existing application, it provides a completely intuitive chat experience. Its SDKs offer cross-platform, which speeds up optimization for a range of devices. In addition, end-to-end encryption ensures that all chats are secure and private, and other extensions make your chat experience easier.
CometChat provides an SDK for popular technologies such as Swift, Kotlin, React, React Native, PHP/Laravel and many more. In addition, they are thoughtfully designed and thoroughly tested.
- Reading indicators
- Custom messages
- Video conference
- One-on-one and group chats
The Quickblox chat solution is suitable for a wide range of industries. For example, it is HIPAA compliant, making it suitable for healthcare use. Plus, it’s also secure and fast, making it ideal for financial apps and e-commerce websites. Hence, you can develop an efficient real-time messaging solution for your application.
With the Live Chat SDK and the QuickBlox Chat API, you can build a sophisticated chat solution for your web and mobile applications. To create a completely immersive user experience, use advanced features and combine them, including voice and video calls or video conferencing options. It can be easily hosted locally and in the cloud.
- Pop-up Reminders
- Data store
- Screen demonstration
- Cross-platform compatibility
- Individual / group calls
Of course, we hope these tools help you meet your chat API needs and that you find the chat solution that works best for your business. However, keep in mind that when choosing chat APIs for any tool, security is a top priority because e-commerce transactions involve commercial transactions and data needs to be protected.